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Cold temperatures can have a serious impact on your health and wellbeing. Keeping warm and healthy during the cold weather can help keep illness away.

Working with Cleveland Fire Brigade and Stockton District Advice and Information Service, Stockton Borough Council can help with:

  • boiler repairs
  • emergency heating
  • energy saving and debt advice
  • welfare benefits advice and assistance
  • advice and support to help keep you healthy and more able to cope with cold weather
  • Boiler repairs. The scheme is only available to homeowners with gas central heating systems, living in the borough of Stockton-on-Tees.

You may be eligible for a boiler repair if you are claiming one of the following means-tested benefit:

  • Council tax reduction
  • Income-based Employment Support Allowance
  • Income-based Job Seekers Allowance
  • Income Support
  • Pension Guarantee Credit
  • Universal Credit
  • Working Tax or Child Tax Credit (with an annual income of £16,190 or less) and you are any of the following:
  • 65 or over
  • under 65 and in receipt of disability benefits
  • under 65 and have a long term illness made worse by the cold or live with a child (under 5) who has a long term illness made worse by the cold
    living with Dementia
  • Once the referral has been approved, an inspection of the heating system will be undertaken, however, there may be occasions where we may not be able to repair the heating system due to the boiler’s age and condition.

Some repairs may incur a charge, and you may be asked for a contribution towards the cost of the work.

For air source heat pump or electric storage heater repairs you should contact the original installer or manufacturer for assistance.

Other Gas Appliances

The engineer will carry out a Gas Safety check during their visit, which may include checking other gas appliances in your home.  If the engineer considers that any of the gas appliances are unsafe, the engineer may condemn the appliance.

If the engineer condemns an appliance, it is not the responsibility of the Stockton Borough Council to repair or replace the condemned appliance, this is the responsibility of the homeowner.

For any repairs or replacements ensure you use a registered Gas Safe Engineer.

Find out if you are eligible and apply online using the link below:

Warm Homes Healthy People